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I called First Response as I had a blocked toilet upstairs. When the plumber arrived he didn't even know what he was there for. I said it was a blocked toilet, so he went to his van and got a plunger, which didn't do a thing. I was promised a jet hose to clear it, but...
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#993060
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I called them and I was given a two hour slot. The engineer called to say he will be late to which I said fine. He called again to say he will be very late and again I said fine. He did't show up. Next day I called the office and asked if someone can come that evening....
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1.0
#871706
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A tenant in my property rang me at 5 o'clock to complain that the drains were blocked and as there is only one toilet in the property and I had never experienced this before I found this company on the internet the woman on the phone went through the prices and asked...
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Anonymous
FirstResponseDrainage1

First Response Drainage would like to thank the customer, of course our thousands of happy customers will often be too busy to submit any reviews especially on a site that is ...

5.0
#544046
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I called First Response at 9.00am one particular morning, due to raw sewage flooding my patio, I was obviously very upset by this. A gentleman answered the call. He was patient, understanding and immediately put my mind at ease. He assured me he could assign an...
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5.0
Elstree, England
#543606
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With Official Company Response

I need a CCTV check of the drains of a house I was buying. I compared quotes and First Response gave me a cheap quote to have a CCTV check of drains, never mentioned the possibility of extra runs except for a general email with all sort of prices on it. On the day,...
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FirstResponseDrainageHelp
First Response Drainage Response

First Response Drainage, would like to state for the record that this is a spam comment from one of our competitors. We always maintain a high level of service, please feel fr...

Anonymous
FirstResponseDrainageServices1

This customer was clearly given prices prior to our arrival and informed that extra runs after the first two incur extra charges. this is the reason we send an email to confir...

#521713
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I bought a new toilet recently and then had a problem with it getting blocked. I phoned this company and was assured someone would come at a particular time. No one showed up for about 2 hours. Then when he arrived it seemed that it was sorted. 5 days later and the...
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FirstResponseDrainageHelp
First Response Drainage Response

First Response Drainage, would like to state for the record that this is a spam comment from one of our competitors. We always maintain a high level of service, please feel fr...

Anonymous
FirstResponseDrainage1

on very rare occasions traffic can cause delays on jobs, however if a engineer arrives to site and feels intimidated or feels un safe, as per company policy he will pack up hi...

#496241
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With Official Company Response

Was quoted £25.80 per half an hour for brush cleaning and £65 per half hour for pressure wash. The cleaner arrived at 12.10 and had a quick look at the toilet and with out trying said that it will needed a jet wash. I think brush would have cleared it. So I asked how...
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FirstResponseDrainageHelp
First Response Drainage Response

First Response Drainage, would like to state for the record that this is a spam comment from one of our competitors. We always maintain a high level of service, please feel fr...

Anonymous
FirstResponseDrainage1

s a business we find this kind of complaint very upsetting. As previously stated all of our phone calls are recorded and our office is open 24 hours a day 7 days a week, any c...

#461358
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I have been in the restaurant business for 20yrs & can spot the genuine and the non. The Engineer arrived late booked 2-3pm he came 40mins, parking is difficult(after4pm well you arrived 3.40.) he says if he gets a ticket I will have to pay for it, I say then let...
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FirstResponseDrainageHelp
First Response Drainage Response

First Response Drainage, would like to state for the record that this is a spam comment from one of our competitors. We always maintain a high level of service, please feel fr...

#452890
Reply to reviews
Booked a drain clearance from FIRST RESPONSE today. Wanted to share how dreadful their service was to warn others. The "engineer" (i.e. drain clearer) turned up late. Asked for a parking permit. We don't have a car so I directed him to a pay and display bay 10m down...
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FirstResponseDrainageHelp
First Response Drainage Response

First Response Drainage, would like to state for the record that this is a spam comment from one of our competitors. We always maintain a high level of service, please feel fr...

nikalseyn
nikalseyn

Please give details as to location of this outfit. What city, etc.

#447059
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With Official Company Response

Called arranged for engineer to come to my home at certain time,didnt show up.called again was told enginner will call me,called me lot later,and arranged another time,assured me he will be prompt.later called again said cant come today.called office they said engineer...
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FirstResponseDrainageHelp
First Response Drainage Response

First Response Drainage, would like to state for the record that this is a spam comment from one of our competitors. We always maintain a high level of service, please feel fr...

FirstResponseDrainageHelp
First Response Drainage Response

First Response Drainage, would like to state for the record that this is a spam comment from one of our competitors. We always maintain a high level of service, please feel fr...

#297295
Reply to reviews